Effective date: September 8, 2026
Diapers Direct L.L.C. (“Diapers Direct,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit diapersdirectcare.com, create an account, place an order, contact us, or otherwise use our services.
Information we collect
Information you provide
- Contact and account information: name, email address, phone number, shipping and billing addresses, username, password credentials, and account preferences.
- Order information: products ordered, quantities, prices, order history, delivery information, returns, refunds, and customer-service communications.
- Payment information: payments are processed through Authorize.Net. We do not intentionally store full payment card numbers or card security codes on our website. Saved payment methods are tokenized and stored by Authorize.Net when that feature is used.
- Communications: information you include when you contact customer support, request a return, submit a privacy request, or otherwise communicate with us.
Information collected automatically
Our website and hosting environment may automatically collect technical information such as IP address, browser type, device information, pages requested, timestamps, security logs, and essential cookie or session identifiers needed to operate the store.
Help Me Choose
Our Help Me Choose shopping guide is designed to run in your browser. Your answers are not currently saved to your account, stored in browser storage, or transmitted to us as a questionnaire response. If we materially change how this feature works, we will update this policy before using the information for a new purpose.
How we use information
- Process, fulfill, deliver, and support orders.
- Process payments, refunds, and fraud or security checks.
- Create and manage optional customer accounts and make reordering easier.
- Respond to customer-service, return, and privacy requests.
- Maintain, secure, troubleshoot, and improve the website.
- Comply with legal, tax, accounting, recordkeeping, and regulatory obligations.
- Protect the rights, safety, property, and integrity of Diapers Direct, our customers, our service providers, and others.
How we disclose information
We disclose personal information only as reasonably necessary for our business operations and the services you request. Recipients may include:
- McKesson Medical-Surgical and applicable fulfillment partners for order fulfillment, shipping, delivery, returns, product issues, and related support.
- Authorize.Net for payment processing, fraud controls, refunds, and tokenized saved payment methods.
- Hostinger and other infrastructure, hosting, security, backup, or email service providers that help operate the website.
- Professional service providers such as accountants, legal advisers, tax providers, or technical support providers when reasonably necessary.
- Government authorities or other parties when required by law or reasonably necessary to protect legal rights, prevent fraud, or address security or safety issues.
We do not sell consumer health data. We do not currently use third-party advertising pixels or cross-site behavioral advertising technologies on the store.
Cookies and similar technologies
We use essential cookies and similar technologies needed to operate WooCommerce, keep items in your cart, maintain a secure session, support login, and protect the site. We do not currently use nonessential advertising or analytics cookies. See our Cookie Notice for details.
Customer accounts
Creating an account is optional. You may check out as a guest. If you create an account, you can use it to view orders, manage addresses, and use supported saved-payment features. Please use a strong, unique password and keep your credentials confidential.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Completed transaction records may be retained for up to seven years when reasonably needed for legal, tax, accounting, or business recordkeeping. We may retain information longer when required by law or while a dispute, chargeback, investigation, or legal hold is active.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent where processing is based on consent. You may also request account deletion. Some information may be retained when required for legal, tax, fraud-prevention, or transaction-record obligations.
To submit a privacy request, email diapersdirectllc@gmail.com. We may take reasonable steps to verify your identity before completing a request.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No system can be guaranteed to be completely secure, so please contact us promptly if you believe your account or information has been compromised.
Children
Our store is intended for adults purchasing products for themselves or others. We do not knowingly collect personal information directly from children under 13.
Changes to this policy
We may update this Privacy Policy as our services, vendors, or legal obligations change. We will post the updated version on this page and revise the effective date.
Contact us
Diapers Direct L.L.C.
256 Glenwood Road
Wheeling, WV 26003
Customer support and privacy requests: diapersdirectllc@gmail.com