Effective date: September 8, 2026
Return window
Contact us within 30 days of delivery to request a return authorization. Do not ship a return until you receive return instructions from Diapers Direct.
Eligible voluntary returns
To qualify for a voluntary return, the product must be:
- Unopened and unused.
- In the original product packaging and full sale unit or case.
- Unmarked, undamaged, and in resalable condition.
- Eligible for return under applicable manufacturer and fulfillment-partner rules.
Approved voluntary returns are subject to a 20% restocking fee. Customer-paid return shipping or carrier costs may also apply unless the return is due to damage, defect, an incorrect item, or another error attributable to Diapers Direct or our fulfillment partner.
Non-returnable products
For health, hygiene, and safety reasons, opened, used, partially used, marked, damaged, or otherwise non-resalable incontinence or personal-care products cannot be returned for a voluntary refund. Certain special-order, manufacturer-designated non-returnable, recalled, regulated, or other restricted products may also be ineligible except where required by law or where the item is defective or was shipped in error.
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, contact diapersdirectllc@gmail.com as soon as reasonably possible and preferably within 7 days of delivery. Include your order number and photographs when available. Approved returns for these reasons are not subject to the standard 20% restocking fee, and we will provide appropriate return instructions.
Cancellations
Contact us immediately if you need to cancel an order. We will try to stop the order before fulfillment, but cancellation is not guaranteed after processing begins. If a shipment cannot be stopped, the return rules above may apply.
Refund timing
After an approved return is received and accepted, we will issue the refund to the original payment method, less any applicable restocking or return-shipping charges. Bank and card processing times vary.
How to request a return
Email diapersdirectllc@gmail.com with your order number, the item you want to return, the reason for the return, and photographs if the item is damaged or incorrect. We will provide return authorization and routing instructions. Please do not send products directly to McKesson or another warehouse unless we instruct you to do so.