Effective date: September 8, 2026
Where we ship
We currently accept orders for delivery to supported addresses in the United States. Shipping availability is determined by our fulfillment network and the address entered at checkout. If an address cannot be served, we will contact you and may cancel and refund the affected order.
Fulfillment
Orders may be fulfilled and shipped through McKesson Medical-Surgical or another authorized fulfillment partner. Products may arrive in manufacturer or distributor packaging.
Delivery timing
Any delivery date or transit time shown or communicated is an estimate, not a guarantee. Delivery may be delayed by carrier conditions, weather, product availability, address problems, holidays, high-volume periods, or events outside our reasonable control.
Address accuracy
Please review the delivery address carefully before submitting an order. Contact us as soon as possible if you notice an error. Once an order enters fulfillment, we may be unable to change or stop the shipment.
Lost, damaged, or incorrect shipments
If an order arrives damaged, defective, or incorrect, contact diapersdirectllc@gmail.com as soon as reasonably possible and preferably within 7 days of delivery. Include the order number and photos when available. Approved returns caused by shipping damage, defect, or our fulfillment error are not subject to the standard 20% restocking fee.
Refused or undeliverable shipments
If a shipment is refused, returned because of an incorrect or incomplete address, or otherwise returned for reasons outside our control, any refund may be reduced by applicable return, carrier, or restocking costs to the extent permitted by law.
Contact
Diapers Direct L.L.C.
256 Glenwood Road
Wheeling, WV 26003
diapersdirectllc@gmail.com